FAQ

1. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

2. Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.

3. What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Items must be in unused condition with original packaging intact. Please refer to our Returns & Exchanges page for more details.

4. Are the bikes assembled upon delivery?
Yes, our bikes come partially assembled to ensure safe shipping. Assembly instructions are included, and we recommend professional assembly for optimal performance.

5. Do you offer warranty on your products?
Yes, we offer a warranty on all our bikes. Warranty terms may vary depending on the product. Please refer to the product description or contact our customer service for more information.

6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

7. Do you offer financing options?
Yes, we offer financing options through our partners. Please check the Financing section of our website for more details and eligibility criteria.

8. Are spare parts available for purchase?
Yes, we offer a wide range of spare parts for our bikes. You can find them in the Spare Parts section of our website or contact our customer service for assistance.

9. Do you offer customization options for the bikes?
Some of our bikes offer customization options such as color choices or accessories. Please check the product description for details, or contact our customer service for more information.

10. How can I contact customer support?
You can contact our customer support team via email at support@rexebikes.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.